analyzing-user-feedback

analyzing-user-feedback is a skill for Claude Code, Codex from liqiongyu/lenny_skills_plus. It costs 40 tokens per session (2,034 once invoked), scanned A, original, Apache-2.0.

A guide for turning existing customer or user comments and signals into organized themes, evidence, recommendations, and an ongoing feedback process.

In plain words
What is it for?
Use it to analyze support tickets, feature requests, churn comments, survey answers, reviews, or other collected feedback. It can create a theme taxonomy, identify friction, recommend actions, and define who reviews findings and how often.
Why use it?
It helps teams find recurring problems and reasons people do not use or keep using a product across sources such as support requests, sales notes, reviews, surveys, and research. It keeps analysis focused on evidence and actions rather than a simple summary.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to analyze support tickets, feature requests, churn comments, survey answers, reviews, or other collected feedback. It can create a theme taxonomy, identify friction, recommend actions, and define who reviews findings and how often.

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Install with agentmods
npx agentmods add skills/liqiongyu/lenny_skills_plus/analyzing-user-feedback
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add liqiongyu/lenny_skills_plus --skill analyzing-user-feedback
Clone the repo
git clone --depth 1 https://github.com/liqiongyu/lenny_skills_plus

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for analyzing-user-feedback

README.md
[![agentmods](https://agentmods.dev/badge/skills/liqiongyu/lenny_skills_plus/analyzing-user-feedback/github.svg)](https://agentmods.dev/skills/liqiongyu/lenny_skills_plus/analyzing-user-feedback)
Your own site
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Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for analyzing-user-feedback

Your own site · 80×15
<a href="https://agentmods.dev/skills/liqiongyu/lenny_skills_plus/analyzing-user-feedback"><img src="https://agentmods.dev/badge/skills/liqiongyu/lenny_skills_plus/analyzing-user-feedback.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 40 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 2,034 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00040 $0.02034
Opus 5 $0.00020 $0.01017
Sonnet 5 $0.00008 $0.00407
Haiku 4.5 $0.00004 $0.00203

Measured 11d ago against content hash beee41f707f8, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

analyzing-user-feedback scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/analyzing-user-feedback/SKILL.md · 140 lines

How it starts

The opening of the file, as written. The whole thing — 140 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Analyzing User Feedback

Scope

Covers

  • Aggregating and normalizing feedback from multiple channels (support, sales, research, reviews, surveys, usage signals)
  • Turning raw feedback into themes with evidence and actionable recommendations
  • Identifying friction / reasons users won’t use the product (not just validation)
  • Producing a repeatable feedback loop (cadence, owners, and handoffs)

When to use

  • “Synthesize our user feedback into themes and actions.”
  • “Analyze support tickets / feature requests for the top issues.”
  • “Create a voice-of-customer report for in the last .”
  • “Summarize churn reasons / cancellation feedback.”
  • “Cluster survey open-ends into insights and recommendations.”

When NOT to use

  • You need to collect new feedback via interviews (use conducting-user-interviews) or surveys (use designing-surveys); this skill analyzes data you already have
  • You need task-based usability evaluation of a specific flow or prototype (use usability-testing)
  • You need backlog prioritization as the primary output (use prioritizing-roadmap)
  • You need a PRD/spec for a chosen solution (use writing-prds / writing-specs-designs)
  • You need retention/engagement metric analysis (quantitative cohort/funnel work) rather than qualitative feedback synthesis (use retention-engagement)
  • You only need to respond to individual tickets (support workflow, not synthesis)

Inputs

Minimum required

  • Product area / workflow to analyze (or “all product”)
  • Time window + volume expectations (e.g., “last 90 days”, “~2k tickets”)
  • Feedback sources available (tickets, interviews, sales notes, reviews, surveys, community, logs)
  • The decision this analysis should inform (roadmap theme, launch readiness, onboarding fixes, messaging, quality)
  • Any segmentation that matters (ICP, persona, plan tier, lifecycle stage)
  • Constraints: privacy/PII rules, internal-only vs shareable, deadline/time box

Read the full file on GitHub · 140 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 140 lines · 40 tokens per session scan A beee41f707f8

Subscribe to this mod's changes

analyzing-user-feedback is a skill published in the GitHub repository liqiongyu/lenny_skills_plus (52 stars, last pushed 3mo ago), licensed Apache-2.0. It adds 40 tokens to every session and 2,034 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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