churn-autopsy

churn-autopsy is a skill for Claude Code, Codex from OneWave-AI/claude-skills. It costs 52 tokens per session (429 once invoked), scanned A, original, MIT.

A post-mortem workflow for understanding why a client stopped using a service. A post-mortem is a structured review of what happened, when it happened, and what could be changed.

In plain words
What is it for?
Use it to combine client history, usage data, support tickets, billing information, and exit feedback into a timeline, root-cause analysis, lessons learned, and prevention plan.
Why use it?
It turns a lost account into a documented explanation instead of relying on guesses or scattered notes. It also helps separate the main cause from warning signs and contributing factors.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one. Also seen: model in frontmatter.

Good fit Use it to combine client history, usage data, support tickets, billing information, and exit feedback into a timeline, root-cause analysis, lessons learned, and prevention plan.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/onewave-ai/claude-skills/churn-autopsy
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add OneWave-AI/claude-skills --skill churn-autopsy
Clone the repo
git clone --depth 1 https://github.com/OneWave-AI/claude-skills

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-autopsy

README.md
[![agentmods](https://agentmods.dev/badge/skills/onewave-ai/claude-skills/churn-autopsy/github.svg)](https://agentmods.dev/skills/onewave-ai/claude-skills/churn-autopsy)
Your own site
<a href="https://agentmods.dev/skills/onewave-ai/claude-skills/churn-autopsy"><img src="https://agentmods.dev/badge/skills/onewave-ai/claude-skills/churn-autopsy/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-autopsy

Your own site · 80×15
<a href="https://agentmods.dev/skills/onewave-ai/claude-skills/churn-autopsy"><img src="https://agentmods.dev/badge/skills/onewave-ai/claude-skills/churn-autopsy.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 52 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 429 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00052 $0.00429
Opus 5 $0.00026 $0.00215
Sonnet 5 $0.00010 $0.00086
Haiku 4.5 $0.00005 $0.00043

Measured 12d ago against content hash 5efc83150a1a, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

churn-autopsy scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

churn-autopsy/SKILL.md · 29 lines

What it actually says

Churn Autopsy

Dissect a client departure with forensic rigor and produce churn-autopsy.md: a historical record and retention playbook that turns a loss into organizational learning.

Contents

  • references/inputs.md -- required and optional data to gather before analysis
  • references/analysis-framework.md -- the six-phase forensic method
  • references/root-cause-taxonomy.md -- root cause categories and subcategories
  • references/output-template.md -- full churn-autopsy.md report structure
  • references/standards.md -- objectivity, rigor, sensitivity, incomplete-data, and operating rules

Workflow

  1. Collect. Gather all available inputs per references/inputs.md. Read provided files directly; query connected CRM and analytics MCP tools for account, usage, and support data. Note any gaps.
  2. Organize. Build the full chronological timeline from first touch to cancellation before attempting analysis.
  3. Analyze. Apply the six phases in references/analysis-framework.md systematically, without skipping: baseline, timeline of decline, root cause classification, missed warning signs, counterfactual analysis, lessons learned.
  4. Classify. Assign one primary root cause and any contributing causes using references/root-cause-taxonomy.md.
  5. Draft. Write the report in the structure defined in references/output-template.md.
  6. Challenge. Review every conclusion against references/standards.md; attempt to disprove each finding before keeping it.
  7. Finalize. Produce churn-autopsy.md with all sections complete in the current working directory or a user-specified location.
Files

What ships with it

5 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 29 lines · 52 tokens per session scan A 5efc83150a1a

Subscribe to this mod's changes

churn-autopsy is a skill published in the GitHub repository OneWave-AI/claude-skills (291 stars, last pushed 1mo ago), licensed MIT. It adds 52 tokens to every session and 429 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

Related

Other skills, from other repositories

analytics-strategy

Design measurement frameworks including event taxonomy, KPI hierarchy, dashboard architecture, attribution models, and analytics implementation strategy. Use this skill whenever the user wants to plan analytics, design dashboards, build event taxonomies, define KPIs, set up tracking, or audit existing measurement.…

rampstackco/claude-skills · 126 tokens

content-strategy

Develop a content strategy covering editorial positioning, content pillars, formats, calendar, governance, and topical authority planning. Use this skill whenever the user wants to plan a content program, define content pillars, build an editorial calendar, structure topic clusters, set up content governance, or align…

rampstackco/claude-skills · 120 tokens

incident-response

Manage active production incidents through detection, triage, mitigation, communication, and resolution with structured roles and decision-making. Use this skill whenever the user has an active incident, a production issue, a service outage, a security incident, or needs to plan incident response procedures. Triggers…

rampstackco/claude-skills · 117 tokens

stakeholder-communication

Communicate effectively with stakeholders across functions and seniority levels. Use this skill when writing status updates, preparing executive reviews, sharing technical decisions with non-technical audiences, managing up, communicating bad news, or designing the communication cadence for a project. Triggers on…

rampstackco/claude-skills · 103 tokens

review-work

Post-implementation gate review: run manual QA on the real surface yourself, then launch ONE gate reviewer (never a panel) to audit goal, constraints, code quality, security, missed context, and QA evidence. Use before a PR handoff or when the user explicitly asks to review completed work.

code-yeongyu/oh-my-openagent · 63 tokens

agb-begriff-vorformuliert-305

Für AGB Begriff Vorformuliert 305: ordnet Norm, Beweislast und Gegenargument; Ergebnis: Prüfprodukt mit Risiko und nächstem Schritt. Fachgebiet: AGB-Recht-Prüfer. Route: agb-begriff-vorformuliert-305.

Klotzkette/claude-fuer-deutsches-recht · 68 tokens