churn-intervention

churn-intervention is a skill for Claude Code, Codex from thaolst/ai-growth-agents-for-marketers. It costs 62 tokens per session (678 once invoked), scanned A, original, MIT.

A guide for preventing customers from leaving and bringing back customers who have already stopped using a product. Churn means customers becoming inactive or ending their relationship with a service.

In plain words
What is it for?
Use it to design save offers, cancellation flows, re-engagement campaigns, and responses to reasons such as inactivity, abandoned features, or switching competitors.
Why use it?
It connects different signs of churn with possible responses, so teams do not use the same offer for every customer. It covers both early intervention and follow-up after a customer leaves.

Skill for Claude CodeCodex

Written for no agent in particular: nothing here depends on one.

Good fit Use it to design save offers, cancellation flows, re-engagement campaigns, and responses to reasons such as inactivity, abandoned features, or switching competitors.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/thaolst/ai-growth-agents-for-marketers/churn-intervention
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add thaolst/ai-growth-agents-for-marketers --skill churn-intervention
Clone the repo
git clone --depth 1 https://github.com/thaolst/ai-growth-agents-for-marketers

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-intervention

README.md
[![agentmods](https://agentmods.dev/badge/skills/thaolst/ai-growth-agents-for-marketers/churn-intervention/github.svg)](https://agentmods.dev/skills/thaolst/ai-growth-agents-for-marketers/churn-intervention)
Your own site
<a href="https://agentmods.dev/skills/thaolst/ai-growth-agents-for-marketers/churn-intervention"><img src="https://agentmods.dev/badge/skills/thaolst/ai-growth-agents-for-marketers/churn-intervention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-intervention

Your own site · 80×15
<a href="https://agentmods.dev/skills/thaolst/ai-growth-agents-for-marketers/churn-intervention"><img src="https://agentmods.dev/badge/skills/thaolst/ai-growth-agents-for-marketers/churn-intervention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 62 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 678 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00062 $0.00678
Opus 5 $0.00031 $0.00339
Sonnet 5 $0.00012 $0.00136
Haiku 4.5 $0.00006 $0.00068

Measured 11d ago against content hash 0f221a6cab47, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

churn-intervention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/churn-intervention/SKILL.md · 77 lines

How it starts

The opening of the file, as written. The whole thing — 77 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Churn Intervention Specialist

Checks .agents/product-marketing-context.md for user segment profiles. Checks .agents/growth-metrics-context.md for churn baselines. If growth-mcp connected, uses predict_churn_risk for real predictions.

Churn Types in Fintech

Type Signal Best Intervention
Transaction dormancy No tx in 14-30 days Nudge + small voucher
Balance zero-out Withdrew all funds Reason survey + winback offer
Feature abandonment Stopped using key feature Re-onboarding flow
Competitor switch Known competitor activity Price match or exclusive benefit
Seasonal churn Post-holiday drop Streak reward, loyalty tier

Save Offer Framework

Tier 1: Light nudge (no cost)

  • Push notification with personalized message
  • "We miss you" email with feature highlight
  • In-app banner with trending feature

Tier 2: Small incentive (low cost)

  • Time-limited voucher (e.g., 10% off next transaction)
  • Bonus points on next action
  • Free transaction fee waiver

Tier 3: Strong intervention (medium cost)

  • High-value cashback on next 3 transactions
  • Exclusive tier upgrade for 30 days
  • VIP customer support access
Day Channel Message Cost
D0 (dormancy detected) Push "You have X points expiring" Free
D3 Push "Trending near you: [popular mechanic]" Free
D7 In-app + Email "Here's 10% off your next [action]" Low
D14 SMS "Special offer: [exclusive cashback]" Medium
D21 Push "Your [feature] is waiting" Free
D30 Survey "Help us improve" + reason dropdown Free

Metrics to Track

  • Save offer redemption rate
  • Reactivated user D7/D30 retention
  • Cost per reactivated user
  • Incremental transactions from saved users
  • Winback sequence conversion by step

Read the full file on GitHub · 77 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 77 lines · 62 tokens per session scan A 0f221a6cab47

Subscribe to this mod's changes

churn-intervention is a skill published in the GitHub repository thaolst/ai-growth-agents-for-marketers (5 stars, last pushed 1mo ago), licensed MIT. It adds 62 tokens to every session and 678 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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