jobs-to-be-done

jobs-to-be-done is a skill for Claude Code from tupe12334/instinct. It costs 23 tokens per session (1,744 once invoked), scanned A, original, MIT.

A product-thinking method that identifies the practical, social, and emotional goals customers are trying to achieve. It treats a product as something people “hire” to make progress in a specific situation.

In plain words
What is it for?
Use it to uncover customer goals, improve product ideas, and decide which problems are worth solving.
Why use it?
It helps teams understand the real reason people choose a product, instead of guessing from the features they request or use.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the instinct plugin — 54 skills, 1 hook shipped together

Good fit Use it to uncover customer goals, improve product ideas, and decide which problems are worth solving.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/tupe12334/instinct/jobs-to-be-done
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add tupe12334/instinct --skill jobs-to-be-done
Clone the repo
git clone --depth 1 https://github.com/tupe12334/instinct

Made for: Claude Code.

Or install instinct, the plugin that ships this one along with the rest of its 54 skills, 1 hook.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for jobs-to-be-done

README.md
[![agentmods](https://agentmods.dev/badge/skills/tupe12334/instinct/jobs-to-be-done/github.svg)](https://agentmods.dev/skills/tupe12334/instinct/jobs-to-be-done)
Your own site
<a href="https://agentmods.dev/skills/tupe12334/instinct/jobs-to-be-done"><img src="https://agentmods.dev/badge/skills/tupe12334/instinct/jobs-to-be-done/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for jobs-to-be-done

Your own site · 80×15
<a href="https://agentmods.dev/skills/tupe12334/instinct/jobs-to-be-done"><img src="https://agentmods.dev/badge/skills/tupe12334/instinct/jobs-to-be-done.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 23 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,744 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00023 $0.01744
Opus 5 $0.00012 $0.00872
Sonnet 5 $0.00005 $0.00349
Haiku 4.5 $0.00002 $0.00174

Measured 11d ago against content hash 852f3d54e61b, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

jobs-to-be-done scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/jobs-to-be-done/SKILL.md · 145 lines

How it starts

The opening of the file, as written. The whole thing — 145 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Jobs to Be Done (JTBD)

Overview

JTBD reframes product thinking around the customer's underlying goal, not the feature they use. The core idea: customers don't buy products — they "hire" them to make progress in a specific situation. A milkshake isn't bought for taste; commuters hire it to make a boring drive tolerable and keep one hand free.

Three job types exist for every customer action:

┌─────────────────────────────────────────────────────────┐
│                      THE JOB                            │
│                                                         │
│  FUNCTIONAL          SOCIAL           EMOTIONAL         │
│  ───────────         ──────           ─────────         │
│  What they           How they         How they          │
│  need to DO          want to APPEAR   want to FEEL      │
│                                                         │
│  "File my taxes      "Look competent  "Stop worrying    │
│   before April 15"   to my CFO"       about audits"     │
└─────────────────────────────────────────────────────────┘

Social and emotional jobs are often stronger purchase drivers than functional ones. Ignoring them produces features nobody cares about.

Job Types

Functional Job

The concrete task the customer is trying to complete. Expressed as: verb + object + context.

  • "Commute from home to office in under 30 minutes"
  • "Send money to a family member abroad instantly"
  • Avoid: "use our app" — that is a solution, not a job

Social Job

How the customer wants to be perceived by others while getting the job done.

  • "Be seen as a financially responsible parent"
  • "Signal technical credibility to my team"
  • Surfaces in: testimonials, LinkedIn shares, status features

Emotional Job

How the customer wants to feel internally during or after the job.

  • "Feel in control of my finances"
  • "Not feel stupid when configuring this"
  • Surfaces in: support tickets, churn interviews, NPS comments

Related Jobs

Adjacent jobs triggered before, during, or after the core job. Expansion opportunities live here.

  • Core job: "book a flight" → Related: "find accommodation," "arrange airport transfer"

Read the full file on GitHub · 145 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 145 lines · 23 tokens per session scan A 852f3d54e61b

Subscribe to this mod's changes

jobs-to-be-done is a skill published in the GitHub repository tupe12334/instinct (1 stars, last pushed 25d ago), licensed MIT. It adds 23 tokens to every session and 1,744 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.

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