3CX Calls, Queues & Profiles

3CX Calls, Queues & Profiles is a skill for Claude Code from WYRE-AI/msp-claude-plugins. It costs 67 tokens per session (1,113 once invoked), scanned A, original, Apache-2.0.

A skill for operating a 3CX PBX, a business phone-system server. It shows active calls, recordings, voicemail, queue membership, and forwarding or presence profiles, and can also change some live call-routing settings.

In plain words
What is it for?
Use it to inspect live calls, recordings, voicemail, queues, and user profiles, or to end calls, switch profiles, and log queue agents in or out.
Why use it?
It brings current call and queue information into one workflow and supports selected actions that affect how calls are handled.

Skill for Claude Code

Written for Claude Code: when-to-use in frontmatter.

Part of the 3cx plugin — 4 skills, 3 commands shipped together

Good fit Use it to inspect live calls, recordings, voicemail, queues, and user profiles, or to end calls, switch profiles, and log queue agents in or out.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/wyre-ai/msp-claude-plugins/calls-queues
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add WYRE-AI/msp-claude-plugins --skill calls-queues
Clone the repo
git clone --depth 1 https://github.com/WYRE-AI/msp-claude-plugins

Made for: Claude Code.

Or install 3cx, the plugin that ships this one along with the rest of its 4 skills, 3 commands.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for 3CX Calls, Queues & Profiles

README.md
[![agentmods](https://agentmods.dev/badge/skills/wyre-ai/msp-claude-plugins/calls-queues/github.svg)](https://agentmods.dev/skills/wyre-ai/msp-claude-plugins/calls-queues)
Your own site
<a href="https://agentmods.dev/skills/wyre-ai/msp-claude-plugins/calls-queues"><img src="https://agentmods.dev/badge/skills/wyre-ai/msp-claude-plugins/calls-queues/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for 3CX Calls, Queues & Profiles

Your own site · 80×15
<a href="https://agentmods.dev/skills/wyre-ai/msp-claude-plugins/calls-queues"><img src="https://agentmods.dev/badge/skills/wyre-ai/msp-claude-plugins/calls-queues.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 67 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,113 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector warn 7 Sept 2026
SkillSpector: 1 finding, up to medium

These are SkillSpector’s own severities. On a checked sample its high-severity flags on skills were ~96% false positives — a documented command, a public API, a “never do X” rule — so we show them as a caution to read, not a verdict. Why →

  • medium Excessive Agency · line 104
    Skill enables autonomous high-impact decisions without human-in-the-loop verification. Critical operations (destructive commands, financial transactions, data deletion) should require explicit user confirmation.
    Fix: Add human-in-the-loop confirmation for destructive, irreversible, or high-impact operations. Never auto-execute commands that modify files, send data, or alter system state.
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00067 $0.01113
Opus 5 $0.00034 $0.00557
Sonnet 5 $0.00013 $0.00223
Haiku 4.5 $0.00007 $0.00111

Measured 11d ago against content hash 55cce1800a4b, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-10, from the pricing page.

Security

Grade A, and why

3CX Calls, Queues & Profiles scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

msp-claude-plugins/3cx/3cx/skills/calls-queues/SKILL.md · 112 lines

How it starts

The opening of the file, as written. The whole thing — 112 lines — stays where its author put it; the contents beside it link to each section on GitHub.

3CX Calls, Queues & Profiles

Overview

This is the plugin's live-operations surface. Most of it is read-only visibility into what's happening on the PBX right now; a smaller set of tools actually change it — ending a call, switching who a person's calls route to, or moving a queue agent in or out of rotation.

Anti-triggers

  • A customer-facing service ticket about a call quality or outage issue — that's PSA ticket handling (halopsa-tickets, connectwise-psa-tickets, autotask-tickets), not this skill. Use this skill to gather the PBX-side facts (was the queue staffed, was the call actually dropped), then work the ticket in the PSA.
  • A security incident involving the phone system (toll fraud, a compromised extension) — that's huntress-incidents or sentinelone-alerts territory for the response workflow; this skill only reports current call/queue state, it doesn't investigate or remediate.

Read-Only Capabilities

Exact tool names are not published by 3CX — see the api-patterns skill and call tools/list for the authoritative names on a connected PBX.

  • List currently active calls
  • List recordings available to the authenticated user
  • List voicemail items available to the authenticated user
  • List a department's members
  • List departments accessible to the user
  • List forwarding/presence profiles available to the user
  • List a queue's agents
  • List queues the user can access/manage

Write Capabilities — Read This Before Calling Any of Them

  • Drop (end) an active call
  • Select/activate a forwarding-or-presence profile
  • Set or clear the active profile's message
  • Apply a temporary profile override
  • Log a queue agent in/out
  • Log the current user in/out of queues

These change what a real person on a real call experiences immediately, and none of them have a built-in undo. Dropping a call ends it for the caller too, not just the technician's view of it. Switching someone's forwarding/presence profile mid-shift redirects their calls right away — if you get the wrong extension, someone's calls start ringing somewhere else with no obvious warning to either party. Logging the wrong agent out of a queue during business hours quietly reduces staffing for everyone still waiting in it. 3CX's own MCP Tools and Permissions Reference groups these separately from the read tools for exactly this reason; this plugin's GOVERNANCE.md covers how Conduit's BYO connector tiers them.

Read the full file on GitHub · 112 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 112 lines · 67 tokens per session scan A 55cce1800a4b

Subscribe to this mod's changes

3CX Calls, Queues & Profiles is a skill published in the GitHub repository WYRE-AI/msp-claude-plugins (45 stars, last pushed 8d ago), licensed Apache-2.0. It adds 67 tokens to every session and 1,113 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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