escalate

A command for turning a support problem into a structured escalation brief for engineering, product, or leadership.

In plain words
What is it for?
Use it when a problem needs attention beyond normal support, such as recurring failures, broad customer impact, or churn risk.
Why use it?
It gathers the issue details, reproduction steps, affected users, business impact, and reason for escalation in one document.

Command

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add commands/fergupa/claude_plugins/escalate
Clone the repo
git clone --depth 1 https://github.com/fergupa/claude_plugins
Per session 13 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 961 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00013 $0.00961
Opus 5 $0.00006 $0.00481
Sonnet 5 $0.00003 $0.00192
Haiku 4.5 $0.00001 $0.00096

Measured 2d ago against content hash 94814e5af4e1, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

escalate scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

customer-support/commands/escalate.md · 116 lines

How it starts

The opening of the file, as written. The whole thing — 116 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Escalate

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Package a support issue into a structured escalation brief for engineering, product, or leadership. Gathers context, structures reproduction steps, assesses business impact, and identifies the right escalation target.

Usage

/escalate <issue description> [customer name or account]

Examples:

  • /escalate API returning 500 errors intermittently for Acme Corp
  • /escalate Data export is missing rows — 3 customers reported this week
  • /escalate SSO login loop affecting all Enterprise customers
  • /escalate Customer threatening to churn over missing audit log feature

Workflow

1. Understand the Issue

Parse the input and determine:

  • What's broken or needed: The core technical or product issue
  • Who's affected: Specific customer(s), segment, or all users
  • How long: When did this start? How long has the customer been waiting?
  • What's been tried: Any troubleshooting or workarounds attempted
  • Why escalate now: What makes this need attention beyond normal support

Use the "When to Escalate vs. Handle in Support" criteria from the escalation skill to confirm this warrants escalation.

2. Gather Context

Pull together relevant information from available sources:

  • ~~support platform: Related tickets, timeline of communications, previous troubleshooting
  • ~~CRM (if connected): Account details, key contacts, previous escalations
  • ~~chat: Internal discussions about this issue, similar reports from other customers
  • ~~project tracker (if connected): Related bug reports or feature requests, engineering status
  • ~~knowledge base: Known issues or workarounds, relevant documentation

3. Assess Business Impact

Using the impact dimensions from the escalation skill, quantify:

  • Breadth: How many customers/users affected? Growing?
  • Depth: Blocked vs. inconvenienced?
  • Duration: How long has this been going on?
  • Revenue: ARR at risk? Pending deals affected?
  • Time pressure: Hard deadline?

Read the full file on GitHub · 116 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 116 lines · 13 tokens per session scan A 94814e5af4e1

Subscribe to this mod's changes

escalate is a command published in the GitHub repository fergupa/claude_plugins (2 stars, last pushed 6mo ago), licensed Apache-2.0. It adds 13 tokens to every session and 961 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.