customer-support

A customer-support plugin for handling support tickets and maintaining help content.

In plain words
What is it for?
Sorting tickets, drafting responses, escalating problems, researching customer context, and turning solved issues into knowledge-base articles.
Why use it?
It helps organise incoming issues, prepare replies, and preserve solutions so customers can find answers themselves.

Plugin for Claude Code

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Claude Code
/plugin marketplace add fergupa/claude_plugins
agentmods
npx agentmods add plugins/fergupa/claude_plugins/customer-support
Clone the repo
git clone --depth 1 https://github.com/fergupa/claude_plugins

Made for: Claude Code.

Per session not measured What this adds to a session before it is invoked.
When invoked not measured Not applicable: nothing here is loaded into a session.
Security scan A 0 findings. Scan, not verified.
Origin 100% copy Near-identical to another mod in the catalogue.
Security

Grade A, and why

customer-support scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured yesterday.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

Origin

This is a copy

100% identical to customer-support — 2 lines differ, which has more behind it and is treated as the original. This page carries a canonical link to it rather than competing with it.

customer-support/.claude-plugin/plugin.json · 9 lines

What it actually says

{
  "name": "customer-support",
  "version": "1.0.0",
  "description": "Triage tickets, draft responses, escalate issues, and build your knowledge base. Research customer context and turn resolved issues into self-service content.",
  "author": {
    "name": "Anthropic"
  }
}
Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. yesterday First seen · 9 lines scan A 4e87ecb24775

Subscribe to this mod's changes

customer-support is a plugin published in the GitHub repository fergupa/claude_plugins (2 stars, last pushed 6mo ago), licensed Apache-2.0. Its token cost is not measured: this kind of file is read by the harness, not the model. A static security scan graded it A with 0 findings. It is 100% identical to customer-support, differing in 2 lines, and is treated as a copy.