triage

A command that reviews a support ticket or customer issue, then categorizes it, assigns a priority, suggests where it should go, and drafts an initial response.

In plain words
What is it for?
Use it for outages, account or billing problems, login errors, feature requests, and other customer reports.
Why use it?
It helps support teams consistently judge urgency and understand what action an incoming issue needs.

Command

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add commands/fergupa/claude_plugins/triage
Clone the repo
git clone --depth 1 https://github.com/fergupa/claude_plugins
Per session 10 Only the description is in the session, so the agent can decide to use it. The body loads when it is invoked.
When invoked 786 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00010 $0.00786
Opus 5 $0.00005 $0.00393
Sonnet 5 $0.00002 $0.00157
Haiku 4.5 $0.00001 $0.00079

Measured 2d ago against content hash acefe12a5b47, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

customer-support/commands/triage.md · 98 lines

How it starts

The opening of the file, as written. The whole thing — 98 lines — stays where its author put it; the contents beside it link to each section on GitHub.

Triage

If you see unfamiliar placeholders or need to check which tools are connected, see CONNECTORS.md.

Categorize, prioritize, and route an incoming support ticket or customer issue. Produces a structured triage assessment with a suggested initial response.

Usage

/triage <ticket text, customer message, or issue description>

Examples:

  • /triage Customer says their dashboard has been showing a blank page since this morning
  • /triage "I was charged twice for my subscription this month"
  • /triage User can't connect their SSO — getting a 403 error on the callback URL
  • /triage Feature request: they want to export reports as PDF

Workflow

1. Parse the Issue

Read the input and extract:

  • Core problem: What is the customer actually experiencing?
  • Symptoms: What specific behavior or error are they seeing?
  • Customer context: Who is this? Any account details, plan level, or history available?
  • Urgency signals: Are they blocked? Is this production? How many users affected?
  • Emotional state: Frustrated, confused, matter-of-fact, escalating?

2. Categorize and Prioritize

Using the category taxonomy and priority framework from the ticket-triage skill:

  • Assign a primary category (bug, how-to, feature request, billing, account, integration, security, data, performance) and an optional secondary category
  • Assign a priority (P1–P4) based on impact and urgency
  • Identify the product area the issue maps to

3. Check for Duplicates and Known Issues

Before routing, check available sources:

  • ~~support platform: Search for similar open or recently resolved tickets
  • ~~knowledge base: Check for known issues or existing documentation
  • ~~project tracker: Check if there's an existing bug report or feature request

4. Determine Routing

Using the routing rules from the ticket-triage skill, recommend which team or queue should handle this based on category and complexity.

Read the full file on GitHub · 98 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 98 lines · 10 tokens per session scan A acefe12a5b47

Subscribe to this mod's changes

triage is a command published in the GitHub repository fergupa/claude_plugins (2 stars, last pushed 6mo ago), licensed Apache-2.0. It adds 10 tokens to every session and 786 once invoked, about $0.0001 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-31.