servicenow-incident-triage

servicenow-incident-triage is a skill for Claude Code, Codex from aartiq/servicenow-mcp. It costs 70 tokens per session (420 once invoked), scanned A, original, no licence file.

An incident-triage workflow for ServiceNow, a platform that includes IT service management. It gathers incident details, looks for similar past incidents, suggests a resolution, sets priority, and assigns the incident.

In plain words
What is it for?
Investigating one incident or a queue of incidents, comparing past cases, recommending resolutions, prioritising work, and assigning incidents.
Why use it?
It helps turn incoming incidents into organised work with relevant context, a suggested next step, and an appropriate owner or priority.

Skill for Claude CodeCodex

Which agent this was written for is unclear — body not stored (licence); the path alone says nothing.

Good fit Investigating one incident or a queue of incidents, comparing past cases, recommending resolutions, prioritising work, and assigning incidents.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/aartiq/servicenow-mcp/servicenow-incident-triage
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add aartiq/servicenow-mcp --skill servicenow-incident-triage
Clone the repo
git clone --depth 1 https://github.com/aartiq/servicenow-mcp

Made for: Claude Code, Codex.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for servicenow-incident-triage

README.md
[![agentmods](https://agentmods.dev/badge/skills/aartiq/servicenow-mcp/servicenow-incident-triage/github.svg)](https://agentmods.dev/skills/aartiq/servicenow-mcp/servicenow-incident-triage)
Your own site
<a href="https://agentmods.dev/skills/aartiq/servicenow-mcp/servicenow-incident-triage"><img src="https://agentmods.dev/badge/skills/aartiq/servicenow-mcp/servicenow-incident-triage/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for servicenow-incident-triage

Your own site · 80×15
<a href="https://agentmods.dev/skills/aartiq/servicenow-mcp/servicenow-incident-triage"><img src="https://agentmods.dev/badge/skills/aartiq/servicenow-mcp/servicenow-incident-triage.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 70 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 420 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe.
Origin unknown No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00070 $0.00420
Opus 5 $0.00035 $0.00210
Sonnet 5 $0.00014 $0.00084
Haiku 4.5 $0.00007 $0.00042

Measured 13d ago against content hash 9fc56a6d58bc, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

servicenow-incident-triage scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 13d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/servicenow-incident-triage/SKILL.md · 23 lines

The source is not reproduced here

A licence we could not identify

The repository carries a LICENSE file, but it is custom or dual enough that GitHub cannot name it and neither can this catalogue. Unknown terms are not permission, so the body is not copied here. Read the licence at the source and decide for yourself.

Read it on GitHub

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 13d ago First seen · 23 lines · 70 tokens per session scan A 9fc56a6d58bc

Subscribe to this mod's changes

servicenow-incident-triage is a skill published in the GitHub repository aartiq/servicenow-mcp (276 stars, last pushed yesterday), with no licence file. It adds 70 tokens to every session and 420 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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