codexkit-csat-sentiment-analyzer

An analysis of customer feedback such as satisfaction surveys, NPS comments, app reviews, and support messages. It labels sentiment, groups recurring topics, measures patterns, and links findings to actions.

In plain words
What is it for?
Use it to review support or customer-experience feedback, compare themes across channels or customer groups, and prepare improvement actions for support, product, billing, or documentation teams.
Why use it?
It turns a large collection of comments into a clear view of what customers like, dislike, and repeatedly struggle with. It also keeps counts, trends, and uncertainty visible.

Skill for Claude CodeCodex

Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

agentmods
npx agentmods add skills/hoavdc/codexkit/codexkit-csat-sentiment-analyzer
Any agent
npx skills add hoavdc/CodexKit --skill codexkit-csat-sentiment-analyzer
Clone the repo
git clone --depth 1 https://github.com/hoavdc/CodexKit

Made for: Claude Code, Codex.

Per session 47 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 902 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. Scan, not verified.
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5 $0.00047 $0.00902
Opus 5 $0.00023 $0.00451
Sonnet 5 $0.00009 $0.00180
Haiku 4.5 $0.00005 $0.00090

Measured 2d ago against content hash 87d549f9cb57, method: parsed. Prices are Anthropic first-party input rates as of 2026-08-30, from the pricing page.

Security

Grade A, and why

codexkit-csat-sentiment-analyzer scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 2d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/codexkit-csat-sentiment-analyzer/SKILL.md · 121 lines

How it starts

The opening of the file, as written. The whole thing — 121 lines — stays where its author put it; the contents beside it link to each section on GitHub.

CSAT Sentiment Analyzer

When to Use

  • Analyzing CSAT, NPS, app reviews, support comments, or post-interaction feedback.
  • Finding recurring customer pain points and service improvement themes.
  • Preparing support, CX, product, or leadership feedback summaries.
  • Comparing sentiment across segments, channels, agents, products, or time periods.

Procedure

Step 1 - Normalize Feedback

Identify source, date range, channel, score type, segment, and any metadata. Keep raw counts separate from percentages.

Step 2 - Classify Sentiment

Use a simple sentiment label:

  • positive
  • neutral
  • negative
  • mixed
  • unclear

Include confidence when comments are short or ambiguous.

Step 3 - Code Themes

Group feedback into themes such as speed, quality, pricing, reliability, usability, billing, support tone, missing features, or documentation.

Step 4 - Quantify Patterns

Report counts, percentages, average score, trend direction, and representative examples. Avoid claiming statistical significance without enough data.

Step 5 - Recommend Actions

Link every action to a theme and owner group: support, product, docs, billing, success, operations, or leadership.

Inputs

Input Required Format
Feedback dataset Yes Comments, scores, reviews, tickets
Date range Recommended Start and end date
Segments Optional Plan, region, product, channel, agent
Scoring system Optional CSAT 1-5, NPS, thumbs up/down
Business context Optional Launch, outage, policy change

Output

## CSAT Sentiment Analysis - [Period]

### Executive Summary
[Key trend, sentiment, and action]

### Score Snapshot
| Metric | Value | Notes |
|--------|-------|-------|

### Theme Breakdown
| Theme | Sentiment | Count | Percent | Representative Comment | Recommended Action |
|-------|-----------|-------|---------|------------------------|--------------------|

### Segment Differences
| Segment | Pattern | Confidence |
|---------|---------|------------|

### Action Plan
| Owner | Action | Evidence | Priority |
|-------|--------|----------|----------|

Read the full file on GitHub · 121 lines

Files

What ships with it

1 file beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 2d ago First seen · 121 lines · 47 tokens per session scan A 87d549f9cb57

Subscribe to this mod's changes

codexkit-csat-sentiment-analyzer is a skill published in the GitHub repository hoavdc/CodexKit (21 stars, last pushed 3mo ago), licensed MIT. It adds 47 tokens to every session and 902 once invoked, about $0.0002 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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