user-journey

user-journey is a skill for Claude Code from reatlat/fullstory-claude-plugin. It costs 52 tokens per session (1,062 once invoked), scanned A, original, MIT.

A record of one user’s activity across multiple FullStory sessions, showing what they did, where they struggled, and what happened around an issue.

In plain words
What is it for?
Use it to investigate bug reports, trace checkout problems, study behavior before churn, or review journeys of important customers.
Why use it?
It provides a timeline for understanding an individual customer’s experience instead of looking at only one visit.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Part of the fullstory-claude-plugin plugin — 46 skills, 3 agents, 1 MCP server shipped together

Good fit Use it to investigate bug reports, trace checkout problems, study behavior before churn, or review journeys of important customers.

Compare 6 skills from other repositories ↓
Install with agentmods
npx agentmods add skills/reatlat/fullstory-claude-plugin/user-journey
Install

Getting it into your agent

One page per mod, every tool's command on it. A separate URL per tool would split the same page into five that compete with each other.

Any agent
npx skills add reatlat/fullstory-claude-plugin --skill user-journey
Clone the repo
git clone --depth 1 https://github.com/reatlat/fullstory-claude-plugin

Made for: Claude Code.

Or install fullstory-claude-plugin, the plugin that ships this one along with the rest of its 46 skills, 3 agents, 1 MCP server.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for user-journey

README.md
[![agentmods](https://agentmods.dev/badge/skills/reatlat/fullstory-claude-plugin/user-journey/github.svg)](https://agentmods.dev/skills/reatlat/fullstory-claude-plugin/user-journey)
Your own site
<a href="https://agentmods.dev/skills/reatlat/fullstory-claude-plugin/user-journey"><img src="https://agentmods.dev/badge/skills/reatlat/fullstory-claude-plugin/user-journey/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for user-journey

Your own site · 80×15
<a href="https://agentmods.dev/skills/reatlat/fullstory-claude-plugin/user-journey"><img src="https://agentmods.dev/badge/skills/reatlat/fullstory-claude-plugin/user-journey.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 52 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 1,062 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00052 $0.01062
Opus 5 $0.00026 $0.00531
Sonnet 5 $0.00010 $0.00212
Haiku 4.5 $0.00005 $0.00106

Measured 11d ago against content hash c1d011860587, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-11, from the pricing page.

Security

Grade A, and why

user-journey scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 11d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/user-journey/SKILL.md · 110 lines

How it starts

The opening of the file, as written. The whole thing — 110 lines — stays where its author put it; the contents beside it link to each section on GitHub.

User Journey

Trace a specific user's path across multiple sessions — what they did, where they got stuck, and what happened before and after they reported an issue.

When to Use

  • "Show me everything user 84721 did this week"
  • "A customer says the checkout broke yesterday — trace their sessions"
  • "What did this user do before they churned?"
  • "Show me the journey of our top 10 enterprise users"
  • "Trace [email protected]'s sessions for the last 30 days"

Mental Model

A user journey spans multiple sessions — it's the story of one user across time, not a single session replay. You're looking for patterns: repeated frustrations, feature discovery, upgrade paths, churn signals.

Workflow

Step 1: Find the user

By user ID or email:

fullstory:get_user_profile(userIdentifier="[email protected]")
→ returns user_id, display_name, properties, and recent session metadata

Note the user_id — you'll use it for session searches.

If the user identifier isn't found, try:

  • Search by partial match if the tool supports it
  • Ask the user for a more specific identifier (full email, exact user ID)
  • Try an alternative identifier (email if they gave you an ID, or vice versa)

Step 2: Get session list

fullstory:get_sessions(user_id=user_id, time_range="last_30_days", limit=20)

If the user has many sessions, narrow by time range or look for sessions with notable events (errors, rage clicks).

Step 3: Read session transcripts

For each session, use the session-context agent with a task that varies by what you're looking for:

Bug investigation: "The user reported checkout broke yesterday. Did they visit /checkout? What error occurred? What was the last thing they did before the error?"

Churn investigation: "What frustrations did this user encounter? Did they rage-click, hit errors, or abandon forms? What was their last session before they stopped using the product?"

Power user analysis: "What features does this user engage with most? What's their typical flow? Are there any friction points in their advanced workflows?"

Read the full file on GitHub · 110 lines

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 11d ago First seen · 110 lines · 52 tokens per session scan A c1d011860587

Subscribe to this mod's changes

user-journey is a skill published in the GitHub repository reatlat/fullstory-claude-plugin (62 stars, last pushed 29d ago), licensed MIT. It adds 52 tokens to every session and 1,062 once invoked, about $0.0003 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.