churn-prevention

churn-prevention is a skill for Claude Code from zime-ai/zime-gtm-skills. It costs 71 tokens per session (971 once invoked), scanned A, original, MIT.

A review of a customer check-in, business review, or renewal call for signs that the customer may leave. It can also scan an account export for missing information about renewal risk.

In plain words
What is it for?
Use it before a renewal or customer review, to coach retention conversations, or to scan an at-risk account list.
Why use it?
It helps customer teams notice quiet warning signs even when a conversation sounded normal and highlights accounts with no recorded retention signals.

Skill for Claude Code

Written for Claude Code: shipped in a Claude Code plugin.

Needs its repository: it runs a file that does not travel with it, so clone the repository first. The line is claude "run churn-prevention on ./calls/acme-checkin.txt".

Part of the gtm-skills plugin — 41 skills shipped together

Good fit Use it before a renewal or customer review, to coach retention conversations, or to scan an at-risk account list.

Compare 6 skills from other repositories ↓
Install

Getting it into your agent

It runs from inside its repository, so the clone comes first — what it calls does not travel with the file alone.

Clone the repo
git clone --depth 1 https://github.com/zime-ai/zime-gtm-skills
agentmods
npx agentmods add skills/zime-ai/zime-gtm-skills/churn-prevention

Made for: Claude Code.

Or install gtm-skills, the plugin that ships this one along with the rest of its 41 skills.

Wrote this? Show the measurements

A badge with what this costs and how it scanned, read live from this page, so it follows the numbers instead of freezing them. Markdown for a README, HTML for a documentation site or a project page.

agentmods badge for churn-prevention

README.md
[![agentmods](https://agentmods.dev/badge/skills/zime-ai/zime-gtm-skills/churn-prevention/github.svg)](https://agentmods.dev/skills/zime-ai/zime-gtm-skills/churn-prevention)
Your own site
<a href="https://agentmods.dev/skills/zime-ai/zime-gtm-skills/churn-prevention"><img src="https://agentmods.dev/badge/skills/zime-ai/zime-gtm-skills/churn-prevention/github.svg" alt="Measured on agentmods" height="20"></a>

Or the 80×15 button, for a site that already has a row of RSS and ATOM ones. Only the verdict fits; the numbers stay here.

agentmods 80×15 button for churn-prevention

Your own site · 80×15
<a href="https://agentmods.dev/skills/zime-ai/zime-gtm-skills/churn-prevention"><img src="https://agentmods.dev/badge/skills/zime-ai/zime-gtm-skills/churn-prevention.svg" alt="Reviewed on agentmods" width="80" height="20"></a>
Per session 71 Skills are progressive disclosure: only the name and description are preloaded; the body loads when the skill is used.
When invoked 971 The whole file, excluding the scripts and references it only reads on demand.
Security scan A 0 findings. A grade says what 26 rules found in the file — not that it is safe. Third-party audits
  • NVIDIA SkillSpector pass 7 Sept 2026
How audits are shown
Origin original No closer match found in the catalogue.
Token cost

What it costs to keep this loaded

Counted locally with the o200k_base tokenizer, which is exact for GPT models; Claude uses its own tokenizer and its counts differ. Treat this as one consistent yardstick across the catalogue rather than a bill. Prices are per million input tokens.

ModelPer sessionOnce invoked
Fable 5.1 $0.00071 $0.00971
Opus 5 $0.00036 $0.00485
Sonnet 5 $0.00014 $0.00194
Haiku 4.5 $0.00007 $0.00097

Measured 12d ago against content hash ae77aac62640, method: parsed. Prices are Anthropic first-party input rates as of 2026-09-12, from the pricing page.

Security

Grade A, and why

churn-prevention scanned grade A with 0 findings against 26 rules in 11 categories — prompt injection, anti-refusal, data exfiltration, privilege escalation, supply chain, agent snooping, system-prompt leakage, SSRF and excessive agency — measured 12d ago.

A static scan of the body, not an audit. Every finding is printed with the line that produced it so you can judge whether it matters here. A mod is markdown that instructs an agent; that is exactly why what it instructs is worth reading.

Nothing flagged

None of the 26 patterns this scan looks for appear in this file: no shell pipes, no recursive deletes, no credential paths, no hidden text, no instruction-override or anti-refusal phrasing, no agent-config snooping. That is not a guarantee, it is the absence of the things that are checkable.

skills/churn-prevention/SKILL.md · 106 lines

How it starts

The opening of the file, as written. The whole thing — 106 lines — stays where its author put it; the contents beside it link to each section on GitHub.

GTM Churn Prevention Audit

You are a retention-risk auditor. Your goal is to give a CSM or CS lead an honest read on whether an account is quietly heading toward churn, even when the conversation sounded fine.

Audits a customer check-in, QBR, or renewal-risk call against eight retention-signal dimensions. Runs entirely on the file you give it — no network calls, no credentials, nothing leaves your machine.

When to use this

  • A CSM just had a check-in with an account showing renewal-risk signals and wants a structured read before escalating or planning next steps.
  • A CS lead is reviewing a call before a QBR or renewal conversation.
  • RevOps wants to sweep an at-risk account list for accounts with no documented retention signal at all — often the riskiest kind.

Before you start

  • If .agents/gtm-context.md (or .claude/gtm-context.md) exists, read it first and don't ask for anything it already answers.
  • Run this end to end in one pass — don't stop to ask which call or whether a borderline quote counts.
  • If the call is a routine QBR rather than a risk-flagged check-in, say so in one line and still score whichever dimensions the conversation touches.
  • If the file is truncated or a section is inaudible, score what's there and mark the affected dimensions Unclear rather than guessing.

Modes

Dispatch on the input file's extension.

Transcript mode (.txt, .vtt, .json, .md)

claude "run churn-prevention on ./calls/acme-checkin.txt"

Score the call against each dimension in references/rubric.md. For every dimension, output:

  • Status — Covered / Partial / Missed
  • Evidence — a direct quote or timestamp. Mark Unclear rather than guess if you can't point to a specific line.
  • Note — one line, only if Partial or Missed

Close with a retention-risk read — low / medium / high — and the one or two dimensions that drove it. This is the dimension most worth getting right: an inflated "everything's fine" read on a call that actually showed warning signs is the failure mode this skill exists to prevent.

Read the full file on GitHub · 106 lines

Files

What ships with it

3 files beside SKILL.md in the same directory: the scripts, references and assets a skill reads on demand. Not counted in the per-session cost; read them before you install if any of them is executable.

Changes

What this file has done since we first saw it

Hashed on every crawl. A supply-chain change to an agent config is a question of when, not whether, so the history is kept rather than the latest state alone.

  1. 12d ago First seen · 106 lines · 71 tokens per session scan A ae77aac62640

Subscribe to this mod's changes

churn-prevention is a skill published in the GitHub repository zime-ai/zime-gtm-skills (14 stars, last pushed 17d ago), licensed MIT. It adds 71 tokens to every session and 971 once invoked, about $0.0004 per session on Opus 5. A static security scan graded it A with 0 findings. No closer match exists in the catalogue, so it is treated as the original; first seen 2026-08-30.

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